Collections Specialist

Iselin, New Jersey
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Type: Contract-to-Hire

Category: Administrative & Clerical

Compensation Range: 20.00 Per Hour

Job ID: 145485

Date Posted: 09/13/2019


Collections Specialist

Duration: Temp to Hire

Hours: 8:00AM to 5:00PM

Rate: $20

Duties and Responsibilities:

  • Making 70-80+ outbound calls daily on delinquent accounts managing automated calls
  • Managing automated calls and emails
  • Working with various managers and departments strategizing and executing monthly collection plans
  • Handle difficult customers and escalated calls
  • Maintain communication and reporting with our 3rd party collection agency
  • Maintain accurate notes in customer accounts
  • Provide assistance with on line payments
  • Provide customers recap of accounts for billing disputes
  • Results reporting to management

Qualifications: 

  • Fluency in Cantonese, Mandarin, and/or Taiwanese.
  • Minimum of 1 year of credit and collections experience highly preferred.
  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
  • Strong computer skills to include Microsoft Excel and Word experience.
  • Strong verbal and written communication skills.

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