Category: Administrative & Clerical
20.00 Per Hour
Duration: Temp to Hire
Hours: 8:00AM to 5:00PM
Duties and Responsibilities:
- Making 70-80+ outbound calls daily on delinquent accounts managing automated calls
- Managing automated calls and emails
- Working with various managers and departments strategizing and executing monthly collection plans
- Handle difficult customers and escalated calls
- Maintain communication and reporting with our 3rd party collection agency
- Maintain accurate notes in customer accounts
- Provide assistance with on line payments
- Provide customers recap of accounts for billing disputes
- Results reporting to management
- Fluency in Cantonese, Mandarin, and/or Taiwanese.
- Minimum of 1 year of credit and collections experience highly preferred.
- Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
- Strong computer skills to include Microsoft Excel and Word experience.
- Strong verbal and written communication skills.