Category: Information Technology
System One has immediate openings in St. Louis, MO for Help Desk Technicians to provide level 1 phone and chat support on 1st, 2nd and 3rd shifts. This is a long-term contractual opportunity. Our client will be conducting in-person interviews for these openings on August 27th and 28th. The targeted date for offer issuance is August 29th. Ideal start date for selected candidates will be September 16th.
The ideal candidate will have experience in service desk and customer service support.
- Bachelor’s degree or 3 years of equivalent work experience
- 1+ year of experience in Service Desk Support and Customer Service Support.
- Ability to demonstrate extensive troubleshooting skills.
- Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.
- Knowledge of Office 365
- Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and aircards.
- Ability to multitask and function in a fast-paced, high energy environment.
- Ability to quickly learn and retain information by means of written and verbal instruction.
- Ability to build productive relationships with peers.
- Strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and team work.