Customer Care Rep

Richmond Hill, NY

Type: Direct-Hire

Category: Customer Service

Compensation Range: 45000.00 - 45000.00 Yearly

Job ID: 147152

Date Posted: 12/03/2019

 Stable Manufacturer is looking for a seasoned Customer Care Rep to join their growing company.


The Customer Care Rep will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.


  • Maintain working knowledge of existing customer accounts.
  • Update customers on new items.
  • Enter Sales Orders received via e-mail, fax or telephone.
  • Create sales order confirmations
  • Check Inventory before committing to order deliveries.
  • Quote customers on items.
  • Make Inventory Control aware of any special needs – provide forecasting information whenever possible.
  • Follow-up with warehouse to make sure that their shipments are made on time.
  • Report on any questionable transactions, late payment, short payments, returns, and quality issues.
  • Sales updates on existing and new customer projects     
  • Provide pricing/delivery dates for potential orders
  • Check with management prior to booking orders for new clients or clients who are behind on payments
  • Check availability and pricing terms to ensure that minimum margins are maintained
  • For open orders, confirm delivery dates to ensure that any promised delivery dates are met
  • Update computer records for all orders so system reflects actual inventory
  • For existing customers – keep up to date on their orders/deliveries and A/R
  • For new customers – introduce company to customer, explain products and work to develop initial orders provide with needed materials such as samples or catalogs.
  • Follow-up within 5 days on any samples catalogues, quotes.  Keep a written record.
  • Discuss with Management if customer needs to be seen by Outside Salesperson.
  • Report on any reason customer did not purchase from the company, price, quality, availability, etc.
  • Send New Account Forms and Credit Paperwork.
  • Discuss with new customers conditions of payments on all new orders and explain that credit terms are to be determined for future orders.
  • Take care some administrative responsibilities such as organizing sample room, manage and organizing project samples, organizing file invoices, ordering office supplies as needed.

Skills, Experience, Education & Abilities:

  • 3+ years customer service experience (mfg/dist preferred)
  • Inside Sales experience or desire to move into inside sales
  • MS Word, Excel and Outlook
  • Some college preferred
  • Excellent communication skills, personable and enthusiastic
  • Detailed, organized, good follow up skills
  • Ability to work on own with minimal supervision
  • Ability to make decisions
  • Professional attitude and demeanor

Excellent benefits, very stable company, friendly team environment