Customer Service Representative

Roseville, Minnesota

Type: Contract

Category: Energy

Job ID: 147899

Date Posted: 12/03/2019

Customer Service Representative

Roseville, MN

System One is currently seeking a Customer Service Representative on a 12-month contract position located in Roseville, MN.

This position will be with our client, a utility holding company serving more than 3.3 million electric customers and 1.8 million natural gas customers.

Customer Service Representative Responsibilities:

  • The HomeSmart Customer Service Representative’s primary responsibility is to respond to all new and existing HomeSmart from the company’s customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact
  • Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved
  • Candidates must have the ability to manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services
  • Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers
  • Also requires research skills to troubleshoot customer problems
  • Must be able to incorporate constructive feedback into improved performance
  • Customers may be internal or external with requests of varying degrees of complexity

Customer Service Representative Requirements:

  • High School Diploma or GED
  • Must have strong interpersonal, customer service and communication skills, as well as a good analytical skills
  • Experience with MS Office and/or SalesForce extremely helpful
  • This is a call center position; reporting to work on time and maintaining a good attendance record are critical
  • Successful candidates will have excellent communication skills, be detail oriented, able to work independently, willing to learn, proactive problem solvers, team players and able to multi-task
  • Previous experience working in customer care, specifically in a call center environment taking inbound calls, preferred
  • Knowledge of Appliance Repair Plans and/or HVAC industry a plus

Duration: 12-months

Location: Roseville, MN

Pay Rate: $15.64 - $17.98/HR