Desktop Technician

Gregory, Texas
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Type: Contract

Category: Information Technology

Job ID: 143126

Date Posted: 07/11/2019


System One is recruiting a Desktop Technician for our client in Gregory, TX.

This is a 12 month contract position with likely extension.

**Local candidates only, please**
**Must be US Citizen or Permanent Resident**

This is a highly visible, key role within the Company and the Information Technology function.

Qualifications:

  • A minimum of a Bachelor’s degree in an IT related field or equivalent experience
  • Minimum of 3 years in supporting enterprise level PCs
  • Minimum of 3 years in a customer facing role
  • Excellent customer service skills (Attitude, Interest, Action, Verbal Language, Body Language, Tone of Voice)
  • Excellent communication skills both verbal and written
  • Excellent collaboration and team skills
  • Experience in remote troubleshooting and repair
  • Working proficiency of Windows 10 environment
  • Working proficiency of Office 365
  • 5 years of “Enterprise” experience
  • Preferred but not required A+ cert
  • hardware/software break fix and IMAC functions as daily responsibilities

Preferred:

  • Working experience with SCCM
  • Experience with PC Imaging processes, preferably in SCCM
  • Working experience with scripting in Powershell, WMIC, CMD
  • Dell certified technician

Responsibilities include, but are not limited to, the following:

  • Inventory management, installation, deployment, break-fix (HW and SW), asset return and end of life management
  • Second Level dispatched and escalated support with walk-up support (in-person)
  • Remote support via MSRA
  • Knowledge base maintenance
  • EZVista ticketing management when tickets are assigned
  • Cell phone support
  • Training and education
  • Customer ambassador – ensuring customers' needs are heard, addressed, and resolved to satisfaction

Apply with System One