Type: Contract

Category: Accounting & Finance

Job ID: 152103

Date Posted: 05/22/2020

Account Manager
The Account Manager will support Client Services, working closely with A/R Staff Accountants on reconciliations and contract administration. Responsible for the day-to-day management of customer account analysis and relationships in an effort to minimize contractual variances as it relates to financial obligations of agreements/contracts. Act as a customer liaison for resolution of contract issues and disputes while delivering superior customer service to strengthen relationships.

  • Compile and analyze revenue streams and contract terms in conjunction with accounts receivable balances in order to prioritize issues and identify trends.
  • Analyze multiple data points to categorize issue drivers, complete trend analysis, identify changes in revenue, and mitigate financial risk.
  • Utilize experience and judgment to develop action plans to resolve contractual variances within definitive time periods to ensure revenue and account balances are recorded accurately.
  • Develop reporting, correspondences, etc. to facilitate resolutions with internal departments and customers.
  • Negotiate with customers to accomplish company cash flow and revenue assurance goals in order to achieve specified quarter- and year-end company goals.
  • Minimize future variances through mastering contract knowledge, internal and external operating systems and processes.
  • Collaborate with team members and management to develop and deliver Customer presentations to both internal and external audiences.
  • Collaborate with management to develop and manage project plans to meet immediate goals and deliver long-term solutions.
  • Build and sustain customer relationships through customer service and contract knowledge to facilitate specific contract administration solutions.
  • Deliver customer service through communication with customers, internal departments, and senior management.
  • Research, analyze and facilitate/process billing where appropriate to ensure contract compliance.

Required Skills:

  • Advanced Excel knowledge, vlookup/pivot tables and analyzing data sets within spreadsheets.
  • 3+ years of experience in A/R, accounting reconciliation, accounting, customer service, financial analysis, and/or contract administration

Other Skills:

  • Bachelor’s Degree in Business, Accounting or related field or equivalent experience preferred
  • Ability to interpret contracts
  • Strong communication skills – including presentation, leadership and negotiation skills
  • Independent judgment and creativity applied to resolving contract issues
  • Ability to influence professionals with different objectives and/or focus

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Up to 20% travel.