Provisioning Technician

Dublin, Ohio
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Type: Contract

Category: Engineering

Job ID: 84820

Date Posted: 04/17/2019


MOUNTAIN, LTD. has an opening for a Provisioning Technician in Dublin, OH.

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • This is a 6-month contract role with potential for longer-term employment.
  • $25.00 per hour
  • 3rd Shift -Monday through Friday 2nd shift is 4-midnight ET with training to start on 3rd shift at 10:30 p.m. to 7 a.m. Monday- Friday

 

Responsibilities

  • Provisioning Technician is dedicated to DIA, MPLS, VPN, and VoIP products.
  • The tech is responsible for providing "one call resolution" to customer reported installations.
  • The tech works with external/internal customers, local carriers, transport repair organizations as well as other CenturyLink work groups.
  • Excellent customer service, a positive attitude and a strong technical aptitude are required for this position.
  • Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests.
  • Activate services and perform trouble isolation as needed.
  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits as needed.
  • Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology.
  • Works with software and hardware tools to remotely identify and diagnose WAN/LAN problems.
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services.
  • Has ability to understand and isolate physical layer problems.
  • Applies excellent customer service.
  • Understand and apply standard trouble shooting techniques.
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools.

 

Requirements

  • Associate degree or 1+ year of related Network work experience.
  • Knowledge of TCP / IP.
  • Basic knowledge of CISCO, JUNIPER, and ADTRAN routers.
  • Knowledge of routing protocols.
  • Knowledge of VPN principles.
  • Understanding of DNS.
  • 3+ years of technical experience on a Adtran, Juniper, and Cisco routers.
  • CCNA/CCNP/JNCIA preferred.
  • Network background...not an IT background and a few network certifications.
  • MUST HAVE a Networking background

 

 

Thank you for your interest in MOUNTAIN, LTD. For more information, please contact Sharmy Mitchell: sharmy.mitchell@mountainltd.com


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