Category: Information Technology
System One has an immediate opening in St. Louis, MO for an IT Support Technician to provide level 1 phone and chat support. This is a long-term contract opportunity with the potential to be extended. APPLY TODAY!
The ideal candidate will have experience in service desk and customer service support.
The shift is Monday to Friday 9:00am to 5:45pm EST.
- Bachelor’s degree or 3 years of equivalent work experience
- 1+ year of experience in Service Desk Support and Customer Service Support.
- Ability to demonstrate extensive troubleshooting skills.
- Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.
- Knowledge of MS Office 2013 Product Suite with extensive knowledge supporting Outlook.
- Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and aircards.
- Ability to multitask and function in a fast-paced, high energy environment.
- Ability to quickly learn and retain information by means of written and verbal instruction.
- Ability to build productive relationships with peers.
- Strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and team work.