Customer Service Representative

Rocky Hill, New Jersey

Type: Contract

Category: Scientific & Clinical

Compensation Range: 16.00 - 18.75 Per Hour

Job ID: 145388

Date Posted: 09/12/2019

Customer Service Representative

Monday-Friday 8:00 AM-5:00 PM 

Duration:  Temp to Hire

Rate: $16-$18.75 (DOE)

Duties and Responsibilities: 

  • Manage customer issues from beginning to end, in real time, or through comprehensive and timely follow-up.
  • Answer inbound customer calls, assist customers accordingly, and if necessary, make outbound phone calls to customers to ensure full customer satisfaction.
  • Consistently conduct professional email and phone correspondence with customers and co-workers.
  • Process orders free from error.
  • Maintain ownership of customer service inquires and issues by identifying the topic and type of assistance the customer needs. Examples include: product inquiries, orders and returns.
  • Update customer records within Sales Pad with current contact information.
  • Stay current on all Customer Service Procedures.
  • Review and verify orders processed by co-workers for accuracy.
  • Understand the process of all Customer Service related queues within Sales Pad.
  • Efficiently handle all of the Customer Service related queues within sales Pad.
  • Problem-solve for customers.
  • Problem-solve with co-workers in a professional and productive manner.
  • Problem-solve with supervisors in a professional and productive manner.
  • Research issues and work with internal resources to resolve customer calls and/or partner with others to resolve escalated issues.
  • Maintain standards in call quality, efficiency, customer satisfaction and first call resolution.
  • Respond to customers by identifying and exceeding customer expectations.
  • Customize customer service approach in order to meet all types of customer communication styles and personalities.
  • Stay current with any and all GMP processes for order processing.


  • Associate degree or higher preferred.
  • Excellent written and oral communication skills.
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation while demonstrating personal resilience.
  • Demonstrated ability to listen skillfully and collect relevant information.
  • Able to quickly assess current state and formulate recommendations.
  • Proficiency in using Microsoft Office.
  • Resourceful and motivated with desire to learn and help customers.
  • Able to work comfortably in a fast-paced and dynamic environment.
  • Able to maintain a solid attendance record.
  • Exceptional relationship-building skills.
  • Able to maintain a high degree of professionalism.