Category: Customer Service
Job ID: 141891
Date Posted: 11/07/2019
Call Center Assistant – Lawrenceville, NJ 08648
System One has a 5 month temporary opportunity working 36 hours per week for a Call Center Assistant to support our client’s State of New Jersey contract Motor Vehicle Inspection.
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Responsible for providing superior customer service, through in-depth product knowledge, the use of decision-making skills and problem resolution processes. All services provided must focus on customer needs while still adhering to New Jersey Inspection laws and honoring client project requirements.
Employees are required to learn and maneuver efficiently within the following programs so that customer inquiries and claims may be documented accurately, investigated and trended. Experience levels and special assignments will dictate the order in which these programs are taught.
Act as technical liaison/advisor to the NJMVIS field locations as related to the interpretation and implementation of New Jersey Inspection Laws:
High School diploma or equivalent. Minimum 2 years customer service experience (preferably Call Center). Solid, Basic PC Skills and knowledge of Microsoft Outlook, Word, and Excel
Excellent written communication skills to respond to customer complaints, claims and e-mail. Attention to detail and the ability to make decisions are critical. Decisions must service the customer while staying within the limits of New Jersey inspection laws and client requirements. Must be able to multi-task between the phone and computer 8 hours a day and maintain strict confidentiality.
Fluency in Spanish is a Plus.