Patient Support Coordinator 

Summit, NJ
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Type: Contract

Category: Scientific & Clinical

Job ID: 139935

Date Posted: 04/17/2019

Title: Patient Support Coordinator 

Location: Summit, NJ

Schedule: Willingness to work a variety of shifts (8am-5pm, 9am-6pm, 10am-7pm) 

Type: Temporary

Start date: ASAP


  • Act as a reimbursement navigator for patients, healthcare providers and specialty pharmacies that opt into Patient Support service offerings for both oral and IV products. 
  • Support the Patient Support Specialists in managing case loads within their geographic areas and provide seamless coverage for other Patient Support Specialists’ case loads when necessary. 
  • Accurately and thoroughly assess all patient needs and document all case notes 
  • Provide timely resolution to open cases 
  • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy regarding case-related updates and to appropriately manage expectations 
  • Ability to manage critical conversations with patients, healthcare providers and pharmacies 
  • Multi-task different geographies from day to day 
  • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to products. 
  • Provide timely response to reimbursement/access related questions 
  • Identify alternative resources available, i.e. insurance or financial-related assistance 
  • Provide information and education on Medicare Part D enrollment 
  • Determine eligibility for Patient Assistance Program 
  • Provide support to customers in the implementation of REMs programs 
  • Develop and maintain an understanding of market access challenges.
  • Act as subject matter expert and educate patients, healthcare providers and internal cross-functional partners. 
  • Effective collaboration within a team to enhance access of products. 
  • Effectively work with reimbursement vendor to determine patient eligibility for assistance. 
  • Has knowledge of IV and oral product reimbursement 
  • Understanding of the healthcare industry, including both private and government payer landscape 



  • Bachelor’s degree required.
  • 2+ years of experience in hematology/oncology, pharmaceutical and/or healthcare industry preferred.
  • RN, RPH, MSW, CPhT or billing experience is a plus.
  • Willingness to work a variety of shifts required. 
  • Has knowledge of IV and oral product reimbursement 
  • Understanding of the healthcare industry, including both private and government payer landscape 
  • Utilize critical thinking to problem-solve access challenges 
  • Apply emotional intelligence 
  • Empathetic listening skills to interact effectively with patients and providers. 
  • Excellent written and verbal communication skills 
  • Ability to lead presentations that effectively impact understanding of key messages 
  • Proficient in MS Outlook, Word, PowerPoint, and Excel. 
  • Ability to balance independent priorities with the priorities of the team/organization 
  • Ability to work in a fast-paced environment, multi-task and self-prioritize workload 
  • Proven experience resolving customer issues 
  • Works with all members of a team effectively 
  • Willingness to travel a plus 
  • Bi-lingual, Spanish speaking a plus


Joule, a System One division is a leader in specialized workforce solutions and integrated services. With more than 6,000 employees and roughly 50 offices throughout the U.S. we provide scientific, clinical, engineering, energy, IT, legal and administrative staffing services.  For more than 40 years, we have delivered workforce solutions and integrated services to clients nationally.

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