Customer Service Support

Chicago, Illinois
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Type: Contract

Category: Customer Service

Compensation Range: 20.70 Per Hour

Job ID: 139928

Date Posted: 04/17/2019

Customer Service Support


Customer Service Support Responsibilities:

  • Provide complete client support services to a diverse client base.
  • Act as a key contributor to providing our client accounts support services through the daily resolution of system-reported and/or client concerns regarding missing or suspect traffic data.
  • Actively provide phone support to clients with questions about ShopperTrak systems, as well as field technicians to resolve technical issues at client installed locations.
  • Work closely with members of the Operations Department to identify problems or inconsistencies with data and/or data analysis tools to ensure the continued accuracy of the traffic data provided.
  • Assist other department resources to ensure a collaborative, inviting, and inclusive work environment.


Customer Service Support Qualifications:

  • Bachelor’s Degree in Information Technology, Business administration or a related discipline preferred. Other combinations of experience and education that meet the minimum requirements may be substituted.
  • Professional communication skills to handle customer inquiries and concerns.
  • Ability to multi-task and assist various departments.

Apply with System One