Customer Service Representative

Westminster, CO
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Type: Contract

Category: Administrative & Clerical

Job ID: 87227

Date Posted: 01/15/2020


MOUNTAIN, LTD. has an opening for a Customer Care Representative in Broomfield, CO.  

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • 12-month contract with a possible extension.
  • $15.70 per hour
  • 9:30 am - 6:00 pm, M-F

Responsibilities

  • Provide billing support to management in the form of answering customer billing questions, reviewing billing variances, manual entry into the billing system, assist with various billing projects
  • Responsibility will include answering inbound customer calls researching and analyzing billing inquiries and portal calls.
  • Contact various departments in order to obtain background information to resolve customer questions or validate disputes.
  • The customer care agent will be required to become proficient in multiple order entry, service establishment, portal functionality, and billing systems.

 

Requirements

  • Customer Service Experience required: 1 year or more of call center experience.
  • 6 months experience working with billing systems application and/or accounts payable, data entry or tracking, and/or customer service experience with corporate
  • Bachelor’s degree or equivalent experience is desired but not required.
  • Candidates will be required to have a flexible work schedule - must be willing to work over-time and understand that work schedule changes daily and weekly to accommodate call volumes.

 

Thank you for your interest in MOUNTAIN, LTD. For more information, please contact Sharmy Mitchell: sharmy.mitchell@mountainltd.com


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