Application Engineer - Content Manager
Location: Hybrid Work Model Reporting to Vienna, VA 
Pay Rate: Open to Both C2C and W2 options 
Position Type: Multiyear Contract 

Summary 
To serve as a System Custodian for Legal Hold within IBM Content Manager application and provide technical support for IBM Content Manager and IBM Content Navigator Applications. Serve as a back up to SME's on Maintenance and PMO projects and provide support for application infrastructure. Maintain working knowledge of evolving IT engineering industry technologies/competition, concepts and trends. Assist with troubleshooting of complex technical issues and incidents causing business impact or service degradation. Willingness to be a self-starter in a face paced technical team.

Responsibilities: 
•   Responsible for Tagging of Legal Documents in IBM Content Manager
•   Serve as a POC for BU's that request Legal Hold for documents and provide required updates
•   Provide Support for ECM system components, or modifications to existing components
•   Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator
•   Perform required research, deployment, and configuration for existing and modified ECM systems
•   Present clear, organized and concise information to all audiences for effective business decisions
•   Must be willing to provide rotating 24x7 On Call Support
•   Perform other duties as assigned

Required Qualifications: 
•   Prior working Knowledge for IBM Content Manager and IBM Content Navigator
•   Familiarity with Java, Javascript, CSS to help support the SME for ICN
•   Effective skill exercising initiative and using good judgment to make sound decisions
•   Effective verbal and written communication skills
•   Effective research, analytical, and problem-solving skills
•   Familiarity with DB2 Databases and query authoring
•   Effective Mainframe and DB2 database skills
•   Familiarity with ServiceNow request, incident, change, and VUL modules
•   Effective skill maintaining accuracy with attention to detail and meeting deadlines
•   Willingness to be a self-starter and eagerness to learn new technologies

Qualifications: 
•   Bachelor’s degree in business administration, Computer Science or the equivalent combination of training, education, and experience
•   Strong working knowledge of IBM Content Manager and IBM Content Navigator Application
•   Understanding of Security Principles and access controls
•   Ability to work independently and in a team environment
•   Experience in working and participating in cross-functional, multi-dimensional teams and projects
•   Experience translating business requirements into technical solutions
•   Effective organizational, planning and time management skills
•   Effective research, analytical, and problem-solving skills
•   Effective skill communicating with all levels within an organization 
•   Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
 
Preferred Qualifications:  
•   Familiarity of IBM Content Navigator Plug ins and knowledge for Enterprise Content Manager Applications


Hours: Monday - Friday, 8:00AM - 4:30PM

For immediate consideration, please apply directly or contact Ryan Pustilnik at (301) 740-2110.   

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.