System One has partnered with a stable and growing company in the Tulsa area that is seeking a qualified Business Systems Analyst to add to their technical team.  This individual will play a vital role in forging a collaborative relationship between IT and the various departments by offering technical solutions. This is an experienced role that will work to ensure technical problems are resolved, serve as a liaison between IT and departmental contacts during projects, and deliver training to end users for various types of software programs. This is a permanent, hybrid opportunity with access to full benefits including health, dental, vision and 401K planning.

Responsibilities:

• Serve as a liaison between IT and other departments with regards to project needs and status, serving as a resource for solutions and providing top-level customer service to customers.
• Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications, working with departmental leads to establish the scope of the project by helping identify needs, working to identify potential solutions, establishing timelines, and serving as the primary communicator between IT and end users. Collaborates in the creation of mockups, wireframes, and prototypes.
• Create and maintain process models and diagrams to illustrate current and proposed workflow to reflect changes and improvements, identify issues and work through alternative options.
• Develop comprehensive test plans and test cases that align with business requirements and objectives. Plan and perform various testing activities including functional testing, regression testing, usability testing and performance testing.
• Document and track defects found during testing using bug tracking tools. Work closely with developers to ensure timely resolution of identified issues while keeping appropriate parties up to date.
• Assess the impact of proposed changes on business processes, systems, and stakeholders and develop and communicate strategies for successful implementation and adoption throughout the organization.
• Create, maintain, and deliver documentation such as procedures, workflows, and user guides.
• Collaborate on special projects and other directives as assigned by management.

• 5 years proven experience as a Business/QA Analyst, Business Analyst, or a similar role in software testing and business analysis.
• Bachelor’s Degree in IT or related field required.
• Project management training or experience.
• Proven experience in using, managing, and enhancing Dynamics 365 F&O or SCM.
• Excellent written and verbal communication skills to interact and effectively relay test results and collaborate with stakeholders.
• Ability to work independently and as part of a team, managing tasks and priorities effectively.
• Strong analytical skills to gather and interpret complex business requirements.
• Attention to detail and a methodical approach to business analysis.
• Strong problem-solving skills to identify software defects.
• Attention to detail and a methodical approach to testing.
• Familiarity with various software testing methodologies, tools, and best practices.
• Knowledge of bug tracking and test management tools.
• Occasional travel to remote locations necessitated according to projects.
• Strong negotiation and problem resolution skills.
• Ability to uncover and identify customer needs.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.