Customer Service/Coordinator I
Hanover, PA
Experience: 0
Category: Scientific & Clinical
Brand: Joulé
Compensation Range: 27.19 Per Hour
Job ID: 317731
Date Posted: 04/11/2024
Shortcut: http://jobs.systemone.com/c6qVAv
Job Title: Customer Service/Coordinator I
Location: Hanover, PA
Hours/Schedule: Hybrid- 3 days onsite
Type: Contract
Responsibilities
- This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
- Responsible for customer service tasks such as answering phone calls and emails from IDPs.
- This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
- Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
- Document call details into Service Now and call volume can range to 30-50 calls a day - must be willing and able to keep up with that volume.
Requirements
- Must have strong general MS Office and clerical skills.
- Must understand how to save links to browsers in favorites, how to retrieve the links, save images to the computer, work MS TEAMS for video calls, etc.
- The candidate does not require a degree, ideally they want to see 3 years of corp customer service experience.
- They will be using Excel - basics spreadsheets and formulas.
- Will train on the SAP pieces experience but must have the general computer skills such as MS OFFICE, saving attachments, adding favorites to the toolbar, etc.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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