Category: Industrial & Manufacturing
Job ID: 133805
Date Posted: 10/12/2018
The Diesel Engine Service Supervisor will manage the daily activities of the service department, by taking care of customer needs and directing Service Technicians in a manner that makes the Service Department profitable and efficient. Initiate contact with customers either by phone or in person. Handle and resolve issues, problems and complaints. Be a resource to customer inquiries.
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Other duties as required
Experience Qualifications Include:
Electronic Service Tool Development
Ensures confidentiality at all times.
Must be able to lift 50 pounds occasionally.
Must be able to stand on feet for long periods of time.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
o Must have a current, valid driver's license issued by the state in which they reside.
o Must have current motor vehicle liability insurance.
o No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
o No greater than three (3) moving violations within prior 12 month period.
o No greater than 2 avoidable accidents on MVR within prior 3 years.
o Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
o If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers.
Education, Licenses, Certifications
Technical trade school degree or equivalent education, or equivalent experience required.
Benefits include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.