Field Service Representative

Cranberry Township, Pennsylvania
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Type: Contract-to-Hire

Category: Industrial & Manufacturing

Compensation Range: 20.00 Per Hour

Job ID: 156027

Date Posted: 09/16/2020


Technical Field Service Representative

Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.

 

Responsibilities:

  • Responds to customer inquiries on the telephone, through on-line networks and in person.
  • Communicates with customers to troubleshoot and help them understand how to use the product properly.
  • Handles customer problems that appear to arise from the use of the product. 
  • Handles requests for replacing defective parts.
  • Makes field service calls for new product start up and equipment repairs.
  • Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.
  • Completes, maintains and processes pertinent paperwork and records.
  • Assists in final testing of new products and conformance to quality requirements.
  • 40% to 90% Travel may be required; travel will vary each month.
  • International travel is essential.

 

Requirements:

  • Minimum of two (2) years Technical Degree with 2/3 years related experience in similar type industry
-OR-
  • Equivalent experience and training.

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