Sr. Digital Capability Manager - Deliver Lead

Princeton, NJ

Type: Contract

Category: Information Technology

Job ID: 158290

Date Posted: 11/19/2020

Position: Sr. Digital Capability Manager, Deliver Lead 

Location: Princeton, NJ *Must be Local/On-Site*

Summary: Digital Capability Manager (DCM) role is aligned with the Access Support team, supporting the Associate Director for IT Commercialization Patient Services and work closely with IT, commercial, and managed service stakeholders. The DCM will have primary responsibility for managing and driving effective and efficient execution of selected service projects within Access Support.

REQUIRED Experience:

  • 10+ years in Information Technology, technical project management
  • Bachelor's degree in computer science, business administration, engineering or a related discipline
  • Life Sciences, Pharmaceutical or Biotech industry experience
  • Patient Services - Life Sciences Commercial organizations
  • Experience with all of the following:
    • Middleware Services
    • New product implementation
    • Ongoing service delivery
    • Proficient in data migration and data/system integration projects

Preferred Experience:

  • Salesforce certifications
  • Vendor Management experience
  • Help Desk case management experience
  • Experience with Agile development practices
  • Master Data Management / Customer Master experience


  • Understand Access Supports projects and support initiatives: Learn the project objectives and detailed business requirements to provide continuity of vision and understanding across the team throughout the full lifecycle of the project or program
  • Become knowledgeable about the solution architecture, data and services to be used to effectively:
    Identify, track and actively manage dependencies
  • Proactively anticipate, track and mitigate project/service related issues and risks
  • Develop Communication Plan/Operating Cadence to ensure appropriate team engagement
  • Communicate baseline schedule and important milestones to each stakeholder, set expectations and provide reminders as appropriate to ensure project progress per the baseline schedule
  • Ensure SDLC processes, stage gates, procedures are followed
  • Unblock or escalate issues as appropriate; then drive and own mitigation
  • Proactively review the health of projects and services from various perspectives (feedback from key team members, past trends, project retrospectives, etc.) and take corrective measures to ensure successful project delivery
  • Anticipate and manage risks, issues and dependencies
  • Communicate with the Associate Director for IT Commercialization Patient Services and aligned IT Business Partners frequently. Provide transparency into status, accomplishments, issues and risks, and next steps on a regular cadence
  • Ensure the quality and on time delivery of SDLC artifacts and documents related to projects managed, as well as timely execution of SDLC gate check processes
  • Work with internal IT partners to develop, document, and implement IT solutions that enable the Access Support business objectives.
  • Mange Vendor delivery teams for complex application/platform/software development projects
  • Work with Application and Managed Services vendors to delivery contracted services, deliver on Service Level Agreements and Metrics, and improve on current solutions and services offered

Skills/Knowledge Required:

  • Systems Integration experience
  • CRM systems, hands on experience with Salesforce applications
  • Middleware technologies experience (Realtime and batch integration)
  • Batch and API data integrations
  • Proven track record working with and managing external vendors
  • Understanding of software development and configuration processes, including requirements gathering, analysis/design, planning, development tools/technologies, testing methodologies, release/version control, deployment management, disaster recovery planning and testing, post-production hardening, and transition to run operations
  • Master Data Management Experience
  • Must be able to coordinate many IT groups in a matrix organization including but not limited to, Enterprise Architecture, Delivery Services, Managed Services, PMO, MDM, Cyber Security, Infrastructure, Vendors
  • Experience running status/team meetings and effectively holding team members accountable for status, deliverables and timely escalation of blockers
  • Anticipate, track and plan for risks and issues, dependencies, resourcing and contingencies
  • Develop an in-depth understanding of technology solutions implemented and business value