Technical Support Engineer III

Sparks Glencoe, MD
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Type: Contract-to-Hire

Category: Information Technology

Job ID: 182988

Date Posted: 11/30/2020


System One has an immediate need to a Technical Support Engineer!   Contract to Hire!  Full-time!  Apply today

DUTIES AND RESPONSIBILITIES:

  • Provide Tier III support to support incidents submitted to IT Customer Support.
  • Evaluate new technologies and their potential.
  • Employee user account, distribution list and security group maintenance.
  • Assist with the management of daily backups and perform general server administration tasks as assigned.
  • Assist with general internal audit of IT controls and procedures.
  • Other duties as assigned.



Perform routine configuration and support of end user technology, including but not limited to:

  • New PC/VDI setup and configuration
  • Common workstation maintenance tasks (i.e. monitor, mouse, keyboard, replacement and internal maintenance).
  • Mobile Device configuration & management
  • Endpoint security and vulnerability management (i.e. patching, Antivirus, etc.).
  • Desk relocation

 
Provide support to the Executive team and their support staff, including but not limited to:

  • Mobile devices.
  • Audio/Visual solutions.
  • Remote office/home support.
  • End User training.
  • Executive Vendor Maintenance/Contract Review.
  • Specialized Applications/Hardware.

 
MINIMUM QUALIFICATIONS:

  • High school diploma, some college preferred.
  • Five years Technical Support experience


REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

  • Expert skillset maintaining and operating a Windows operating system (Windows XP/7/8).
  • Working knowledge of desktop virtualization concepts.
  • Basic knowledge of Apple OS X operating system maintenance and support.
  • Demonstrated skillset in basic Active Directory account maintenance
  • Ability to adapt quickly to new and emerging technologies.
  • Deliver projects on time and within budget
  • Demonstrated ability to articulate clearly and effectively.
  • Superior listening, oral and written skills.

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