Technical Support Engineer III

System One has an immediate need to a Technical Support Engineer!   Contract to Hire!  Full-time!  Apply today

DUTIES AND RESPONSIBILITIES:

• Provide Tier III support to support incidents submitted to IT Customer Support.
• Evaluate new technologies and their potential.
• Employee user account, distribution list and security group maintenance.
• Assist with the management of daily backups and perform general server administration tasks as assigned.
• Assist with general internal audit of IT controls and procedures.
• Other duties as assigned.

Perform routine configuration and support of end user technology, including but not limited to:

• New PC/VDI setup and configuration
• Common workstation maintenance tasks (i.e. monitor, mouse, keyboard, replacement and internal maintenance).
• Mobile Device configuration & management
• Endpoint security and vulnerability management (i.e. patching, Antivirus, etc.).
• Desk relocation

 
Provide support to the Executive team and their support staff, including but not limited to:

• Mobile devices.
• Audio/Visual solutions.
• Remote office/home support.
• End User training.
• Executive Vendor Maintenance/Contract Review.
• Specialized Applications/Hardware.

 
MINIMUM QUALIFICATIONS:

• High school diploma, some college preferred.
• Five years Technical Support experience

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Expert skillset maintaining and operating a Windows operating system (Windows XP/7/8).
• Working knowledge of desktop virtualization concepts.
• Basic knowledge of Apple OS X operating system maintenance and support.
• Demonstrated skillset in basic Active Directory account maintenance
• Ability to adapt quickly to new and emerging technologies.
• Deliver projects on time and within budget
• Demonstrated ability to articulate clearly and effectively.
• Superior listening, oral and written skills.