Unified Communication Telecom Analyst

San Antonio, Texas

Type: Contract

Category: Energy

Compensation Range: 42.86 - 42.86 Per Hour

Job ID: 146489

Date Posted: 01/31/2020

Unified Communication Telecom Analyst

San Antonio, TX


System One is currently seeking an Unified Communication Telecom Analyst on a 12 month contract position located in San Antonio, TX.


Unified Communication Telecom Analyst Responsibilities:

  • Providing technical and functional guidance for communications technologies and capabilities
  • This includes but is not limited to Teams, VoIP, audio and video conferencing, monitoring and reporting
  • Be involved in advance troubleshooting of operational issues and the testing of patches
  • Will also work with a project team to deploy new functionality, implement services, create standard operating procedures, train, and troubleshooting
  • Analyze voice and video calling trends, provide reports and make recommendations for improvements to partners and providers
  • Lead efforts to maintain enterprise audio and video conferencing hardware
  • Troubleshoot and support conference room equipment
  • Use considerable judgement to determine solution and seek guidance on complex problems
  • Document processes and maintain user guides
  • Driving continuous improvement efforts through proactive service monitoring
  • Adapts existing methods and procedures to create possible alternative solution to moderately complex problems

We are planning to accomplish the following:

  • Communication Manger dial-plan re-evaluation
  • Establish automatic alternate call routing to enhance CUBE dialing rules
  • Call Search Space consolidation
  • Certificate and Licensing update documentation-
  • Re-evaluate the implementation of local route groups (PRI reduction/consolidation)
  • MTP configuration and SIP Trunk resource allocation
  • CUBE- Dial peer review and evaluation of current call management to PSTN/SIP Carrier
  • Assist in efforts to resolve external to internal call transfer via SIP Refer Contact Center
  • Evaluate current application version control; streamline process- Clean-up redundant code in applications
  • Establish Test QA application for subflows and sub-components of applications
  • Move existing completed code in DEV, to TEST QA and get CAB approvals for RFC’s to transition to PROD
  • Add efficiencies to existing code to enhance Contact Management through the use of session management variables (holiday, hours of operation, contact management for call-backs)
  • Create applications to enable Contact Center Management to self-serve changes “on the fly” (record, play broadcast/recorded messages, set alternate routing, set Contact priority; receive triggered and threshold alerts from applications and contact service queue metrics),
  • Create dynamic triggers using thresholds for new automations
  • Configure, test, and evaluate outbound campaigns through the CUBE (Cisco Unified Border Element), in preparation to move off of PRI’s
  • Assist in the preparation of moving to Unified Communications Release 12 software update

Unified Communication Telecom Analyst Requirements:

  • Custom Script Programming of Cisco UCCX, will accept custome Script Programming of UCCE as well

Duration: 12 month

Location: San Antonio, TX

Pay Rate: $42.86/hr