Customer Service Rep.

Liberty Lake, WA
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Type: Contract

Category: Administrative & Clerical

Compensation Range: 14.50 Per Hour

Job ID: 153393

Date Posted: 06/30/2020


Customer Service Representative

 

Our Fortune 100 client in Liberty Lake, WA is looking for Customer Service Representatives to join their team for a long-term contract. In this role, you will work Monday-Friday, 7am-7pm (8 hour shift within that time) and provide excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. You will perform in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

 

Responsibilities:

  • Help customers by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
  • Identify and provide services and solutions by processing payments, updating customer information, and updating billing information
  • Provide first call resolution for aligned work and route customer’s requests
  • Support agent/customer relationships; maintain each agency's brand
  • Maintain accurate data in appropriate systems to reflect account activity
  • Track and capture information and data per department guidelines
  • Adhere to standard operating procedures and consistently utilizes resources provided
  • Stay updated and properly execute upon newsflashes, new workflows and processes
  • Uphold customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability

 

Requirements:

  • Bachelor’s degree preferred, HS diploma required
  • Exceptional verbal communication skills and phone manner
  • Ability to work well in a fast-paced environment
  • Ability to problem solve, know when to escalate problems

 

If you are a fit for this role, apply today!

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