Customer Service Representative

Roseville, Minnesota
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Type: Contract

Category: Energy

Job ID: 143743

Date Posted: 08/15/2019


System One is actively seeking Customer Service Representatives for a long-term contract position located in Roseville, MN.

Ideal candidates will have previous call center experience working with appliance repair or similar industry experience.

Customer Service Representative Responsibilities:

  • Respond to all new and existing HomeSmart customer’s request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact.
  • Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
  • Manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services.

Customer Service Representative Requirements:

  • Ability to learn about a variety of products and services; ability to effectively describe/explain products and services to customers.
  • Requires research skills to troubleshoot customer problems.
  • Must be able to incorporate constructive feedback into improved performance.
  • Customers may be internal or external with requests of varying degrees of complexity.
  • Must have strong interpersonal, customer service and communication skills, as well as a good analytical skills.
  • Experience with MS Office and/or SalesForce extremely helpful.
  • Excellent communication skills, be detail oriented, able to work independently, willing to learn, proactive problem solvers, team players and able to multi-task.
  • Previous experience working in customer care, specifically in a call center environment taking inbound calls, preferred.
  • Knowledge of Appliance Repair Plans and/or HVAC industry a plus.

*This is a call center position; reporting to work on time and maintaining a good attendance record are critical.

Location: Roseville, MN 55113

Contract Duration: 12 Months

Pay Rate: $17.98

 


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