Help Desk Specialist
Washington, District Of Columbia
Experience: 3
Category: Information Technology
Brand: ALTA IT Services
Job ID: 317537
Date Posted: 03/19/2024
Shortcut: http://jobs.systemone.com/ygbHGf
If interested reach out directly to kspicer@altaits.com or call/text 301-252-8762.
Tight timeframe to submit candidates.
Washington, DC 20024
USC/Greencard required
Onsite
Help Desk Technician III
Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Help Desk Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician III joining our program to elevate our team and perform as one.
Duties
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
Attempt to resolve as many incidents as possible during the first contact
Document incident resolution and status in incident database tools (i.e. ServiceNow).
Install system wide software and assist with fine-tuning system performance.
Required:
Education: Associates of Arts/Associates of Science
Required Experience: 3+ years of related experience
Security Clearance Level: PUBLIC TRUST
CompTIA A+ - CompTIA - CompTIA
#M2
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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